Terms of Service

Effective Date: November 9, 2026

1. Agreement to Terms

By accessing or using the website located at https://lascrucesnm.roofexpertusa.com/ or by placing a telephone call to our emergency dispatch line at (888) 208-4155, you agree to be bound by these Terms of Service. If you do not agree with any portion of these terms, you should discontinue use of our website and services immediately.

2. Nature of Referral Dispatch Service

Roof Expert USA operates solely as an independent marketing, advertising, and referral dispatch coordination service. We connect property owners who require emergency roofing assistance with independent, third-party roofing contractors registered with the New Mexico Construction Industries Division (NM CID). Roof Expert USA is not a licensed roofing contractor and does not directly provide construction, repair, inspection, or contracting labor.

3. Independent Contractor Relationship

All roofing contractors in our referral network are independent business entities and are not employees, agents, joint venturers, or partners of Roof Expert USA. We do not control, supervise, direct, or dictate the means, methods, techniques, or safety procedures employed by dispatched contractors on job sites.

4. Direct Contractual Relationship Between User & Contractor

Any contract, agreement, estimate, invoice, scope of work, warranty, or financial transaction for roofing repairs, emergency tarping, or roof replacement is made strictly and directly between you and the dispatched independent roofing contractor. Roof Expert USA is not a party to any contract between property owners and roofing contractors and disclaims all liability arising from such agreements.

5. Limitation of Liability

To the fullest extent permitted by applicable New Mexico law, Roof Expert USA, its officers, operators, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages resulting from: (a) the acts, omissions, workmanship, delays, or conduct of any independent roofing contractor; (b) any property damage, bodily injury, or structural failure occurring during or following roofing services; (c) the inability to reach dispatch during severe widespread natural disaster events; or (d) any inaccuracies in informational content published on this website.

6. Disclaimer of Warranties

This website and all dispatch referral services are provided on an \"as is\" and \"as available\" basis without express or implied warranties of any kind. Roof Expert USA does not guarantee specific response times, contractor availability, or pricing terms. Any product or workmanship warranties must be obtained directly from the executing roofing contractor.

7. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the State of New Mexico, without regard to conflict of law principles. Any legal disputes arising under these terms shall be resolved exclusively within the state or federal courts having jurisdiction in Doña Ana County, New Mexico.